James Hay has adopted Origo’s Unipass Letter of Authority service.
The service, which will be live on the James Hay platform, part of Nucleus Financial Platforms, on Monday 3 July.
James Hay said the service will “significantly improve” the Letter of Authority process for advice firms and their clients.
The Unipass Letter of Authority process enables LoAs to be completed in a fraction of the time it takes currently. It also allows advice firms to track the process from start to finish, allowing them to keep the client fully informed as well as providing a higher level of security and GDPR compliance.
Last week Aviva announced its adoption of Unipass Letter of Authority for its protection products .
Steve Knight, Customer and Business Operations director at Nucleus said: “As a platform our main purpose is to help improve the adviser experience and we are constantly looking for ways to invest in and improve adviser interactions. This is a fantastic example of how we can do this.
“Origo’s digitised solution transforms the current process, providing a faster more client friendly service which in turn allows advisers to spend their time on more value-add support for their clients.
“We’re working on bringing the same efficiency to the Nucleus platform soon.”
Anthony Rafferty, CEO at Origo, said: “We are delighted to welcome Nucleus with its James Hay platform as a user of Unipass Letter of Authority. This is a service that financial advisers have had at the top of their wish list for a number of years as a key way to improve their onboarding service, as evidenced in two comprehensive reports from the lang cat*, where the current process was highlighted as a major source of frustration for advice firms and their clients.
“With Consumer Duty requiring companies to look at every aspect of their business to ensure good outcomes for consumer’s and avoid foreseeable, harm, providers are quickly realising the benefits Unipass Letter of Authority delivers for them, advice firms and the end client. We expect to see more companies turn to technology to help them address the pain points in their processes and to ensure their service levels deliver against the new rules.”
