Vitality has launched a new AI-powered underwriting process, aimed at speeding up cases for advisers and their clients.
The new tool summarises GP reports for Life and Serious Illness Cover applications, removing the need to manually review lengthy documents and enabling cases to progress more efficiently.
Vitality said it would support fast and confident decision making for advisers and improve scalability, supporting higher application volumes.
The process has been developed and tested in-house over an 18-month period, with results from the pilot showing an 81% reduction in GP report length. It is expected to reduce underwriting times by around 50% on new cases going forward.
Initially, it will be rolled out to lower risk cases before being implemented further.
Justin Taurog, CEO of Vitality Life, said: “We recognise that underwriting decisions involving GP evidence can be one of the more time-intensive parts of the application journey and can create unforeseen delays.
“This process shows how AI can be applied practically and responsibly to reduce unnecessary administration, helping progress cases more quickly while supporting faster and more consistent decision-making. By using AI to summarise GP reports, we are enabling our underwriters to spend more time applying expert clinical judgement, while maintaining robust oversight.”
The company said it was an “important first step” within its wider AI programme, building on existing technology already rolled out across the business.
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