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Canada Life offers ‘WeCare’ to insurance platform customers

17 November 2020

Canada Life has made ‘WeCare’ a permanent support service available to all new and existing customers on its online group insurance platform CLASS.

WeCare offers a range of virtual health, mental health and wellbeing support services, including virtual GP consultations, mental health support, counselling and get fit programmes.

The services can be used by both employees and their family members, whether they are insured under a policy or not.

Tim Stoves, managing director, protection, Canada Life, said the decision to make WeCare a permanent part of its service followed positive feedback from users and advisers.

Stoves said: “We pride ourselves on being able to adapt quickly to the emerging needs of our customers. We knew that people would need to access health and wellbeing services differently during the coronavirus lockdown and it’s clear that as behaviours have adapted so the need for virtual services will continue as we enter into a second national lockdown.

“By looking at our data we can see the popularity of virtual GP appointment requests which reinforces the significant shift in the way people access health and well-being services in such a short space of time. This is supported by the popularity of other services available on WeCare including get fit programmes and mental health support, which evidences the need to provide holistic and comprehensive support, in an accessible way.”

Data showed that virtual GP appointments were the most popular service offered by WeCare, accounting for 47% of requests, followed by 20% of users opting for the get fit programme and 13% seeking mental health support.

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