Aegon UK has made changes to its Aegon Retirement Choices platform to support advisers consolidating pensions and investments as platform switching accelerates.
The pensions and investment giant has streamlined how money is transferred onto its ARC platform, reducing paperwork and manual steps for advisers. The changes remove the need for transfer authorities on eligible cash and re-registration transfers via Origo and Equisoft, enabling fully online transfer journeys for ARC across pensions and investments.
Aegon UK has also streamlined key parts of adviser workflows, including a simpler way to select the transferring provider, reducing duplication and helping transfers progress quickly with clearer visibility throughout the journey.
In addition, the firm said ARC’s tiered and capped annual charging structure further supports consolidation, as the more assets a client has, the lower the rate of platform charge could be across each product.
The updates come amid a surge in platform switching, with assets supported through Aegon’s platform switch service up 42% in 2025 and first-quarter inflows up 136% year-on-year.
Recent research from Aegon UK found consolidation is most commonly driven by a desire for simpler money management (45%), lower overall charges (41%) and a clearer understanding of their retirement position (31%).
For advisers, consolidation can also help reduce administrative burden and support more focused review conversations. The value of unused pensions being included in estates from April 2027 will increase the burden on personal representatives. Bringing clients’ assets together may help streamline client reviews and present intergenerational planning opportunities, the firm said.
Ronnie Taylor, chief distribution officer at Aegon UK, said: “Transfers and consolidation are pivotal moments in an advice journey. They shape how clearly clients understand their savings and the outcome they experience.
“Our platform switch service, combined with simpler, fully digital transfer journeys on ARC, is designed to help advisers manage transitions efficiently and at scale, reducing friction, maintaining momentum and keeping the focus on delivering good client outcomes.
“As Consumer Duty continues to be embedded into day‑to‑day advice, platforms have a responsibility to support advisers with services that are clear, efficient and easy to evidence. These updates are designed to help unburden advisers with complex administrative processes, freeing them up to focus on clients’ needs and priorities.”
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