Royal London has extended its partnership with medical evidence provider iGPR to streamline the way GP reports are obtained and help reduce delays during the underwriting process.
GP reports play an important role in some underwriting decisions, however, obtaining medical evidence can often involve administrative processes and delays, the insurer said.
The new service, Magic Service, will enable GP report requests to be issued electronically and managed digitally from start to finish. iGPR will be responsible for liaising with and following up with GP surgeries for outstanding reports, helping to reduce manual administration and improve efficiency throughout the process.
By reducing the need for manual chasing of GP reports, Royal London said its underwriting teams can spend more time supporting advisers and progressing applications.
Craig Paterson, chief underwriter at Royal London, said: “Delays in obtaining GP reports can be frustrating for advisers and clients alike and can contribute to longer underwriting journeys.
“Electronic GP reports are typically returned significantly faster than traditional paper-based requests, helping reduce waiting times from around a month to little more than a week in many cases.
“Faster access to medical evidence can help applications progress more quickly and improve the experience for both advisers and clients.”
Claire Reeves, co-founder of iGPR, added: “The service is designed to digitise and simplify the GP report process, helping insurers obtain medical information more efficiently while reducing administrative burden.
“By managing requests electronically and working directly with GP practices, we aim to create a faster and more transparent experience for advisers, clients and insurers alike.”
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