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PIMFA conference: FCA’s Gupta says ‘sorry’ and promises change

10 March 2021

PIMFA report from the trade body’s annual conference, PIMFA Virtual Fest 2.

Debbie Gupta, director of Life Insurance and Financial Advice at the FCA, told delegates at the PIMFA Virtual Fest 2 conference that the FCA acknowledged it needed to change, adding the independent reviews of the regulator’s handling of LCF and Connaught made for “sobering reading for all of us”.

She added: “I wanted to reassure you that we are profoundly sorry for the mistakes we made and the devastating impact that has had on investors. Our approach to the consumer investment market will need to change and we will need to take account of the learnings from both the reviews”.

Ms Gupta said the regulator also shared the frustration of wealth managers and advisers over the Financial Services Compensation Scheme (FSCS). She said the FSCS estimate that its compensation levy for this year would be 48% higher than in 2020 at over £1bn, showed the current situation was “unsustainable” and she said the FCA wanted “to see this come down”.

While saying the FCA recognised “the painful consequences of where we are today” and the need to consider ways to address it, she said the challenge was how to bring down the cost of the levy, noting that suggestions from across the industry had been “inherently contradictory”.

Tensions existed between “what was desirable versus what was achievable and what was practical and fair,” she said.

Ms Gupta suggested “some hard questions” needed to be asked around the issue of PI Insurance. She suggested regulatory intervention could lead to higher PI premiums but may reduce firms’ contributions to the FSCS. The question, she said, was whether this would be considered a price worth paying.

She acknowledged that that many felt supervisory failings meant “bad actors were not being removed quickly enough” and that many felt that this in turn was “driving up FSCS costs.”

While admitting it would be “utterly absurd” for her to say there was “nothing more the FCA could do” Ms Gupta added: “Recognising that there was room for improvement was not the same as being the cause of higher FSCS or Professional Indemnity Insurance premiums”.

PIMFA produced an FSCS strategy paper in December, ‘A rising tide lifts all boats’, which highlights key activities and call for analysis that can be undertaken by the Government, the FCA and the FSCS.  This points to a collaboration between all parties including the industry.

The growth in scams and those consumers that would be considered financially vulnerable were key concerns for the FCA in the coming year, Ms Gupta added, while also noting the positive and important role the wealth managers and advisers played in helping their clients through the most difficult times.

Liz Field, chief executive of PIMFA says: “We are very grateful to Debbie Gupta for joining us today at Virtual Fest and for her frank and honest views.  We will continue to engage constructively with the FCA as Debbie herself acknowledged in her keynote speech and I’m pleased that engagement, particularly at the start of the pandemic last year has enabled the regulator to work with our members in a constructive and agile way.

“We will continue to the engage with both the FCA and the FSCS to the issues of the levy and supervision. The fact that they both acknowledge the levy is unsustainable and that improvements need to be made to supervision are both welcome.

“At the start of this year PIMFA put forward a set of 12 recommendations that would, we believe, help create a consumer investment market that is Fit for the Future and provides Advice for All. At the heart of those recommendations were three principles: the creation of a safe environment that encourages more consumers to save and invest; improving financial literacy and enabling more people to access advice and the ensuring the regulatory environment is one in which the advice industry is able to thrive, innovate and grow. We stand ready to work with all stakeholders to make that a reality.”

Professional Paraplanner