Origo has launched its Unipass Transfer Tracking service, enabling advisers to monitor the progress of their client’s pension transfers online.
Advisers will have access to real-time information from any provider or platform using the Origo Transfer Service through a single digital portal. The Transfer Service accounts for around 80% of all DC pension transfers in the market, with over 80 provider and platform organisations signed up to the service.
Origo said the new tracking service requires advisers to input a “few simple details”, reducing the time spent on phone calls to check the status and completion timescales for transfers.
Anthony Rafferty, CEO of Origo Services, said: “We’ve been on a mission to completely transform the customer’s experience of pension and investment transfers. A huge part of that has been to replace clunky manual admin with digital processes through our transfer service, which has reduced transfer times by 80%.
“But having easy access to updates and tracking information for transfers felt like a missing piece of the puzzle to improve things further, by helping remove uncertainty for advisers and clients.
“Unipass Transfer Tracking provides a single destination where advisers can get exact progress on any pension transfer and is the type of tool we believe advisers will get use out of practically every day.”
Unipass Transfer Tracking will be available as a Beta service initially and is free for advisers.
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