FTRC’s Protection Guru resource hub has built new question sets using adviser feedback to give easier access to insurer information.
The new information resource, ‘Keeping policies in force’, utilises a searchable Q&A matrix, which makes it simple for advisers to search Protection information on areas including premium holidays, benefits reductions, sabbaticals/career breaks, waiver of premium, policy cancellations and bounced direct debits, so they know what each insurer is doing.
The new resource can be accessed at https://protectionguru.co.uk/coronavirus-microsite/ where, once an option, such as premium holidays, is selected there is a list of questions preceded by a dropdown box where the user can select the provider whose data they want to view.
The answers provided by insurers then appear alongside the questions. The data is drawn from a database which sits on the survey system that powers FTRC’s Quality Analyser advice engine.
Ian McKenna, Director at FTRC, said: “We built the question sets using feedback from advisers who have identified the information they want most. Insurers responses are delivered in a consistent style to ensure advisers can get the detail they need. Having easy-to-search access to this information will help advisers to keep policies in force, which is especially important during the Covid-19 crisis.”