Smart Pension has launched a retirement support service for over-45s.
At the centre of the launch is a new ‘Get retirement ready’ feature, available through the Smart Pension app and desktop portal for members aged 45 to 55. Using a checklist approach, the feature combines planning tools, educational resources and follow-up support to help savers take practical steps earlier.
Alongside the digital journey, members aged 45 and above will also be able to access Smart Pension’s Retirement Support Team, offering tailored human support where needed.
This follows the firm’s continued investment in technology and AI to ensure members have “quality human interactions” with its support team, with members able to book tailored telephone conversations at times that suit them.
The launch builds on a series of retirement capabilities introduced by Smart Pension over the past year, including fully digital retirement claims, faster identity verification and expanded pension freedom options through the Smart Pension app and desktop portal.
Andy Fergusson, proposition manager at Smart Pension, said: “A modern retirement is no longer a single moment at the end of someone’s career, which is why we are focused on helping savers engage with their pension in their 40s and 50s to support them through that journey.
“For many savers, these are the years where earnings may be higher, financial priorities begin to shift and retirement starts to feel more immediate, creating an important opportunity to review contributions, understand available tax benefits and make more informed long-term decisions.
“By combining practical digital tools with more tailored human support, through a dedicated retirement support team, we are helping savers approach retirement with greater confidence and a clearer understanding of their options.”
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