Pension Lab has unveiled a new integrated Letter of Authority solution for providers, enabling instant verification.
The solution is the UK’s first instant LoA service based on Criterion’s standards and removes the need for client signatures, replacing them with secure digital authentication for instant verification.
The fintech specialist said the service will eliminate signature delays and paperwork, reduce friction and improve transfer and client onboarding experiences.
Any digital LoA platform, including Pension Lab’s or Origo’s, can connect to the stand-alone open service, set to go live in the fourth quarter of 2025.
The development comes as the Fix LoA Action Group continues to highlight adviser and provider frustrations with the LoA process, particularly around signatures.
Justine Pattullo, chair of the Fix LoA Action Group, said: “It’s madness that in 2025, signatures are still treated as the gold standard when they can be easily replicated and carry real risk.
“This new development is a blueprint for the future: an authority request without ‘letters,’ standards-based, driven by secure integration that speeds transfers, removes friction and keeps clients engaged.”
Scott Phillips, CEO and founder of Pension Lab, commented: “We’ve always believed LoAs should be smarter, faster, and better. By using Criterion’s standards, we’re showing there’s a provider-ready alternative.
“Because it’s standards-based, any digital LoA service like Pension Lab’s LoA platform and Origo’s ULoA solution can integrate. And we’ve taken it further by enabling straight-through transfers. This is proof that the LoA process doesn’t belong in the dark ages – and what is possible today.”
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