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Nucleus enables ad hoc fees through client portal

19 October 2020

Nucleus has unveiled a range of new platform developments including ad hoc fees and phased investing to help advisers become more efficient.

As part of its third platform software release this year, advisers can now set their own ad hoc fees via the platform, following a one-time permission from the client through the platform’s online client portal Nucleus Go.

Nucleus said the new feature marks the first in a series of integrations between the platform and the client portal to create a more efficient digital experience.

In addition, the firm has introduced a fully automated process for phased investing, allowing advisers to set up and automate asset purchases on a client account on a regular basis. Advisers can set the amount, frequency and assets to be bought, with the transactions taking place automatically on the specified date. The phased investing process also applies to model portfolios on the platform so if a portfolio is updated the phased investing instruction will automatically be updated in line with this.

John Walls, head of proposition, Nucleus, said: “We continue to work hard to deliver the technology and service developments advisers are asking for. Thanks to the input from our platform development group, all our new platform features and improvements have been designed with advisers and clients in mind and should reduce the need for manual adviser processes while improving efficiency.”

Other developments include automated account closure; improvements to the platform’s phased drawdown facility; the ability for advisers to suspend client direct debits and small changes to improve accessibility and user experience.

Nucleus said the changes form part of its ongoing technology programme which saw the roll-out of e-signatures earlier this year and the continued digital development of the platform’s new business processes into 2021.

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