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PASA sets up Transfers Working Group

10 January 2018

The Pensions Administration Standards Association (PASA), an industry body that looks to improve standards in pensions administration, has brought together a range of industry parties to form a working group that will look to improve the processing of pension transfer requests.

The working group will be formed of 23 members (see below) and will be chaired by Gary Evans, board director at PASA.

Explaining the reason for setting up the group and how it will work, Evans said: “The influx of transfer requests has been widely reported for some time, with many calling for greater consistency in the time taken between the point of request and the payment being made to an individual’s arrangement of choice.

“Whilst PASA echoes these calls and support members having every right to gain efficient access to their pension savings if eligible, there are a number of factors that can legitimately hold up the process and therefore must be taken into consideration.

“For example, DB trust schemes are particularly complex in nature and present a number of unique governance challenges and, elsewhere, administrators will be taking appropriate steps if scam activity is suspected.

“This can of course be frustrating for the member, but it is important to remember that these steps are taken solely for their protection. If we work together to help people understand this and manage expectations when a transfer is requested, we will go some way to easing these frustrations.

“There is definite room for improvement in the process however, with the lack of clear guidance presenting a real issue for administrators, IFAs and insurers alike – all of whom will understandably have different priorities.

“Our working group will be looking closely at all aspects of the supply chain to work through issues and produce solutions, as well as guidance to act as a reference point and create a smoother, more positive experience for all involved.”

Working Group Members

Members of the PASA Transfers Working Group, chaired by Gary Evans, are as follows:

Christine Archer – Cadbury Mondelez

Mark Butler – Lane Clark & Peacock

Ben Cocks – Altus

Andrew Crawford – Lothian Pension Fund

Julie Dale – Royal London

Lewis Daley – Royal London

Mark Dowsey – Willis Tower Watson

John Dunkley – Society of Pension Professionals

Richard Emerson – SAUL

Gary Evans – PASA Board Sponsor

Peter Gowland – Premier

Banafsheh Ghafoori – Kingfisher

Nick Green – Criterion Tec Limited

Clare Hendry – The Pensions Regulator

Jane Higgins – Association of Pension Lawyers

Nigel Howarth – Equiniti

Linda Hughes – Oxford University Press

Kathryn Jones – Rothesay Life

Rachel Longsden – Capita Employee Benefits

Sonya Purkayastha – Rothesay Life

Peter Scott – Equiniti

Julie Sheppard – The Pensions Regulator

Ben Surr – Mercer


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