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NS&I launches new online service for financial advice firms

8 May 2019

NS&I has launched a new online service for financial advice firms, providing advice firms with secure online access to information on their clients’ NS&I holdings via a purpose-built portal.

The service, previewed by Andrew Pike, head of Intermediary Relationships at NS&I at the Professional Paraplanner Technical Insight Seminars last year, is available via secure log-in on, and gives advice firms online access to a range of information about clients’ NS&I investments to enable a closer and more effective relationship between advice firms and NS&I.

NS&I said the service was designed and developed in response to feedback from advice firms over the last few years, asking that we make it easier for them to do business with the organisation, and follows the introduction of an enhanced phone service in February last year.

Once registered, advice firms will be able to:

  • View a list of their clients with NS&I holdings (subject to a Letter of Authority)
  • Select a client and view their NS&I portfolio
  • View the transaction history of an account
  • Get a valuation of fixed term accounts and see their maturity dates
  • View copies of communications sent to their clients from NS&I
  • View a client’s Premium Bonds prize history

All staff in an advice firm can be granted access by a ‘super-user’ in the firm, including all financial advisers, planners, paraplanners and other staff.

Further information on the new online service – including how to register – is available on the Adviser Centre (

Further enhancements to the service are planned for later in 2019, including joint account information and trust account information.

Andrew Pike (pictured) said NS&I had spent the last two years working on the initiative. “We are fortunate that most advice firms are supporters of NS&I, but I accept that we have not always made it easy for them to interact with us and this can affect the onward service they give to their clients. This new online service addresses this issue.

“The new portal represents a significant investment by NS&I and is a clear statement of our intent to form closer ties with the advice industry, to the benefit of all parties.”

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