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New Transfer Tracking service to ‘do away’ with chasing progress by phone

13 August 2018

Origo has launched a Transfer Tracking service to monitor the progress of pension, GIA and ISA transfers, when being moved between providers and platforms. This, the Fintech company says, will enable advisers, paraplanners and administrators to see the exact progress of clients’ transfers online, “doing away” with the need for chase-up phone calls.

The service is available through the company’s Integration Hub, and will provide real-time data directly to a platform or provider’s adviser portal. The data is provided by Origo’s Options Transfers service, which is used by over 100 financial services brands.

Anthony Rafferty, managing director, Origo, says: “Our Transfer Tracking service was designed to benefit platforms and adviser firms. One of the challenges advisory firms face in getting their job done is not knowing where a transfer might be in the process from one provider or platform to another. Often that means getting on the phone to try to find out.

“Not only will advisory firms see a reduction in the amount of time their advisers, paraplanners and administrators spend chasing progress reports but they will be able to better manage their workloads as well as provide more accurate reports to clients, thereby helping to manage their expectations.”

Rafferty says the service will also benefit providers and platforms, who will be able to deliver a better service to their adviser customers while significantly reducing the time and money they spend in dealing with phone calls, thereby freeing up resources which can be used elsewhere in the business.

The service is configurable so the platform can tailor the data content and the frequency of the service to suit their requirements.

Origo says the service delivers five key benefits for providers/platforms:

1. Significant reduction in the volume of calls chasing progress on transfers

2. Reduced costs for handling queries from both advisers and clients.

3. Improved customer service for advisers and their clients.

4. Easy integration with adviser platforms, consumer extranets, call centre applications etc.

5. Accurate and timely Transfer Management Information.

The Integration Hub was launched as a means for platforms and adviser back-office and software suppliers to integrate once, with the hub, and then connect with any other user of the service, which, Origo says, replaces the need for and cost of point-to-point integration, whereby every company has to integrate on an individual basis with other companies if they perceive there to be a viable business case.

Currently, the Hub supports account opening, remuneration, valuations and transfer tracking.