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IRESS launches client portal for XPLAN

29 October 2018

Financial technology business IRESS has launched a client portal in response to growing demand for more personalised and convenient self-service access.

IRESS said that its clients, which include advisers, wealth managers, planners and mortgage brokers, wanted a core service that would enable them to communicate securely and efficiently with their own clients. It follows the introduction of GDPR and an increasing public focus on data breaches.

Convenience also has a key role to play, IRESS added, with consumers coming to expect easy access to their adviser, using whichever device they choose.

The new client portal, available through the firm’s financial software solution XPLAN, offers:

  • Portfolio asset allocation and performance data – an interactive design that provides the end client with instant insight
  • Assets and liabilities breakdown- split by managed and non-managed assets so the end client has a clear understanding of what their adviser is looking after for them
  • Secure messages and documents – two-way sharing of documents, and a mobile optimised experience for use on-the-go
  • Digital signatures – electronic signing of documents by one or more parties, enabling speedy and straightforward document signing in line with consumer expectations
  • A range of templated website designs – small and large businesses alike can easily align their portal to their brand.

Richard Ross, digital product manager, IRESS, said: “Today’s financial advice businesses need to deliver a professional and personalised digital experience to their clients, offering an accurate perspective of their investments and financial life.

“Our new client portal provides a secure and straight-forward way for financial professionals and their clients to engage and communicate with each other 24/7 and can be delivered at scale and with ease.”

Ross said the client portal would enable businesses to enhance their profitability through effectively engaging with and servicing their client base, as well as help acquire new clients.

Mike Horseman, managing director at Cockburn Lucas, was involved in the initial pilot phase and said the new tool ticked off three important boxes for the firm: communicating insightful information that aides the client experience; meaningful functionality and intuitive to use.

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