June 2018
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Pension Dashboard solution scale tested to serve 15 million users

12 June 2018

Origo has successfully scale tested its pension dashboard solution to handle anticipated usage by 15 million consumers when launched.

The solution provides an underlying engine that enables consumer requests to be sent to pension providers and for pension details to be returned to the consumer-facing dashboard. It also includes advanced features such as Delegated Authority (access) for adviser firms.

Parliamentary Under-Secretary of State for Pensions and Financial Inclusion, Guy Opperman, has committed to launching Pensions Dashboard by the end of 2019 and the 15 million target was identified by Origo through industry research, which estimated the volume of active consumers accessing and using their Pensions Dashboard. Hence, from the outset, the infrastructure underpinning the Pensions Dashboard must be built to support significant volumes of consumers and cope with peaks and troughs in usage.

Anthony Rafferty, managing director, Origo (pictured), said a vital aspect of Origo’s scalability testing was to analyse the performance and stability at high volume of the ‘find’ process, which, with consumer consent, orchestrates the calls to all providers to check if they have a matching policy for the individual consumer.

He said: “One of the main concerns of those responsible for delivery of this critical project is the sheer complexity in scaling up the central IT infrastructure to deal with this anticipated volume of consumers. It is vital that this is achieved securely, efficiently and at acceptable cost to Government and industry stakeholders.

“Our offering is underpinned by highly scalable world-class technology which orchestrates the finding of pensions securely. It also provides centralised authorisation services to enable dashboard access to the pensions which are found and includes advanced features such as Delegated Authority (access) for advisers, guidance bodies and other trusted parties

Explaining the testing process, Kenneth May, chief architect at Origo said: “We have bench-marked our solution against example test scenarios and factors, including:

• A 15 million user population

• 80% of these users active on Pensions Dashboard(s) on a given day

• Invoking an additional ‘find’ request every 30 days

• 200 pension provider systems (or ‘end points’) in the ecosystem

“Averaged out over a day, this requires a throughput of just over 1,000 transactions per second to deal with incoming traffic from the Dashboard(s) and to collate responses from pension providers.

“We have tested at more than double this rate to ensure that we can cope with typical usage patterns which have significant peaks during the working day. Our test results give us confidence that we can reliably achieve, exceed and sustain the required throughput and provide a robust low-latency service.”

Rafferty added: “Working in collaboration with providers and industry bodies over the years, as well as the support from our strategic technology partners – MuleSoft and ForgeRock – has enabled us to deliver and successfully test the plumbing of the pensions dashboard. For us, the technology is ready for 15 million consumers.”